Privacy and Security: We are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will never sell your personally identifiable information to anyone, period.
Your payment and personal information is always safe. All payment and personal information is stored through a partnership with EZ Facility, a leader in scheduling, management and membership solutions for sports. EZFacility uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When the Service is accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (“SSL”) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. EZFacility also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. EZFacility also offers enhanced security features within the Service that permit Customers to configure security settings to the level they deem necessary.
Refund Policy: Unless expressly outlined in writing through a separate agreement, the following policy applies to all customers:
If a player or participant cancels a registration to a Factory of Champions sponsored program or event (defined as programs in which participants are registered through the website), a 50% refund will be available, provided that notice is given prior to the day of the event. No refund will be available on or after the event’s scheduled date.
All deposits are non-refundable.
For parties and facility rentals, refunds of any remaining balance will be provided if notice of cancellation of at least 5 days is given. If less than 5 days, payment remains due in full. We ask for this as it is often difficult to re-book court space on short notice. In the event we are able to fill the cancelled slot at equal rates, a full refund will be made available.
If you have any questions about the above policies, please contact us.